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The plan of implementing ISO9000 standard of 2000 edition

ISO9000 management coach declaration

in 1979, the British Standards Institute (BSI) submitted a proposal to the international organization for Standardization (ISO), hoping that ISO would formulate international standards on the universality of quality assurance technology, so as to unify quality assurance standards with great differences among countries. ISO approved the establishment of the "Technical Committee for quality assurance" (TC176) to start this work in the same year according to BSI's recommendation that wood flour must be dried before filling

after more than 176 years of coordination by TC176 and nearly 10 years of unremitting efforts by quality management experts from relevant countries, and summarizing the experience of quality assurance technology practice in the United States, Britain, Canada and other industrial developed countries, ISO finally officially issued ISO8402 "quality terminology" standard on June 15, 1986, and officially announced ISO9000 - ISO9004 five standards in March 1987, collectively referred to as "ISO9000 series standards" together with iso8402:1986

with the continuous development of industry and economy and the increasingly frequent international trade exchanges, product quality has gradually become the focus of attention in all aspects. Therefore, the object of quality management has gradually expanded from hardware to hardware, software, process materials and services. This is a new problem faced by the world in the implementation of the 1987 version of ISO9000 series standards`

also because, before the birth of the ISO9000 international standard, as early as the late 1950s, Dr. Feigenbaum of the United States first put forward the concept of total quality management, that is, from market research to design, production, inspection, delivery and other departments to implement quality management, and quality management technicians play a backbone role. Although Dr. Feigenbaum's thought was born in the United States, it was not popularized in the United States, but carried forward in Japan, which led to the rapid rise of Japan from the East after the war and became an economic power, creating a miracle that attracted worldwide attention. It also makes the idea of total quality management have an impact that can not be ignored in the quality field

the basic working method of total quality management is PDCA cycle, which is composed of four closely related stages: Plan (Pian), implementation (do), inspection (check) and treatment (action). The international quality community generally believes that PDCA cycle is a very scientific way of working, and deeply recognizes that the 1987 edition of ISO9000 series standards "do not reflect the concept and methods of total quality management adequately, the role of personnel is not fully emphasized, and there is a lack of quality improvement requirements"

in view of the above two reasons, TC176 proposed the implementation strategy of international quality standards in the 1990s (internationally known as outlook 2000) at the ninth annual meeting in 1990, and decided to revise the ISO9000 standard in two stages:

in the first stage, the technical content of iso9001/2/3/4 was partially modified to form the 1994 version. The basic concepts of process and process network are added to iso900o-1 in 1994, which provides a transitional theoretical basis for the revision of the second stage

in the second stage, PDCA cycle (ISO9000 standard is called process method mode) is introduced, and ISO9000 family standards are comprehensively modified from the overall structure and principles to the specific technical content, forming the 2000 edition

the above first stage revision plan has become history

the revision plan and implementation of the above second stage are as follows:

in September, the working group draft, namely iso/wg9000, was issued

in July 1998, the first committee draft was issued, namely iso/cd1 9000

on March 1st, 1999, the draft of the Second Committee was issued, namely iso/cd2 9000

from March to August 1999, solicit opinions on CD2

in September 1999, iso/tc176 conference was held in San Francisco, USA to discuss CD2

on December 1st, 1999, the international standard draft, namely iso/dis9000, was issued

from December 1999 to May 2000, vote on DIS and solicit opinions

in July 2000, iso/tc176 meeting was held in Kyoto, Japan to discuss dis

on September 1st, 2000, the final international standard, namely iso/fdis9000, was issued

vote on FDIS from September to November 1, 2000

on December 1, 2000, the 2000 edition of ISO9000 family standards was officially released

in view of the practice of ISO on the international standard formulation process and voting procedures, once the standard draft enters the dis stage, it will generally not undergo major changes. Therefore, on the eve of the release of DIS, the IAF delegation, which is composed of representatives of International Accreditation Forum (IAF) institutions, certification bodies and industry, held a tripartite joint meeting with the delegation of iso/tc176 responsible for formulating ISO9000 family standards and the delegation of iso/casco responsible for formulating conformity assessment standards, and issued the conference bulletin on September 27th, 1999, It shows that the tripartite joint meeting has reached the following agreement on the "2000 version of ISO9000 standard transition planning":/p>

1. The approved new version of ISO9001 certification/registration certificate can only be issued after ISO9001:2000 is issued as an international standard

2. Certification/registration institutions can start to evaluate according to the latest draft of the new version of the standard before the release of ISO9001:2000 international standard

3. Within three years after the release of ISO9001:2000, certification/registration institutions can still evaluate organizations according to the 1994 standard, but organizations should be encouraged to transition to ISO9001:2000 standard in time to ensure that these organizations can obtain ISO9001:2000 certification/registration before the original certificate expires

4. I because cpuso9001:2000 of computer will require auditors and other relevant personnel of certification/registration institutions to prove that they have new capabilities

5. Certification/registration institutions will need to pay special attention to defining the coverage of ISO9001:2000 certification/registration certificates and the reductions allowed for standard requirements

therefore, in view of the latest developments in the development of the above ISO9000 family standards, and in view of the main improvements of iso/dis9001 compared with the 1994 version of the standard, this organization hereby formulates the following plan for the transitional implementation of the 2000 version of the ISO9000 family standards

Chapter 1 improving ISO9000 quality management technology

first of all, you will find that the name of the 2000 version of ISO9000 standard will change greatly: the word "quality assurance" is no longer in the name. This does not mean that "quality assurance" is obsolete, but that the requirements of the quality management system stipulated in the 2000 version of the standard contain the requirements for quality assurance, At the same time, it also shows that the requirements of ISO9000 certification are relatively improved: it is no longer to prove the quality assurance ability of the organization, but to prove the quality management ability of the organization

secondly, you will find that the formulation of the motivation to implement the ISO9000 standard of 2000 version has changed: it is clearly pointed out in the "1.1. General Provisions" of iso/dis9001 that this standard stipulates the requirements of the quality management system for two organizations with the following two needs: one is for organizations that need to prove their ability to stably provide products that meet the requirements of customers and applicable laws and regulations; Second, organizations that need to achieve customer satisfaction through the effective application of the system, including the process of continuous improvement and prevention of nonconformities. This formulation puts the promotion of customers, the main beneficiary, in the first place. In the iso/dis9000 standard, "customer-centered" is taken as the first of the eight basic principles of quality management, and this principle is elaborated as "the organization depends on customers. Therefore, the organization should understand the current and future needs of customers, meet customer requirements and strive to exceed customer expectations." If the managers of the organization agree with this theory, they can integrate the promotion of the managers and the promotion of the beneficiaries. This will undoubtedly effectively remind those organizations that certify for certification and certify for appearance that they must correct their ideas. Moreover, the new version of the standard proposed for the first time that the products of the organization should not only meet the requirements of customers, but also meet the requirements of applicable laws and regulations. For example, according to the requirements of environmental protection laws of various countries, the products of the organization must be "green products", which belongs to the requirements of both the environmental management system and the quality management system. All these, in the implementation of the 2000 version of ISO9000 standard, the organization's managers must attach great importance to it

third, you will find that the structure of the 2000 version of ISO9001 standard will be fundamentally changed compared with that of the 1994 version: the structure of the 1994 version of ISO9001 standard is composed of 20 independent quality management system elements, while iso/dis9001/4 classifies these 20 elements into four categories: management responsibility, resource management, product realization and measurement, analysis and improvement, forming a process method model structure, which conforms to the PDCA cycle rules, And through continuous improvement, the level of the quality management system has reached the effect of spiral rise. It can be said that the logic is clear, the structure is rigorous, it is easier to understand, and it is suitable for operation

fourth, you will also find that the content of the new standard will also have great changes. For example, the requirements for implementing the eight basic principles of quality management have been added, which are implemented in all processes and reflected in the whole content of the standard; In addition, the organization is required to take the monitoring of customer satisfaction information as the evaluation of the performance of the quality management system; As well as reducing the requirements for documentation, modifying, adding and reducing many terms, emphasizing the compatibility of the quality management system with other management systems, considering the needs and interests of stakeholders, highlighting the requirements of taking the process of continuous improvement as an important means to improve the level of the quality management system, more emphasizing the role of the top management, strengthening the importance of resource management, and highlighting the status of human resources, The requirements for working facilities and working environment are added, which reflects the idea of requiring the organization to implement humanized management, refines the operating procedures of management review, improves the responsibilities and authorities of management representatives, and stipulates that multiple management representatives can be appointed to strengthen the role of management representatives, and strengthens the important role of giving play to and improving the enthusiasm of employees. In addition, The new standard also puts forward the concept that ISO9001 and ISO9004 are coordinated in pairs, and ISO9004 also adds the content of taking the self-evaluation of the organization as an important means of quality improvement, etc

another major change is that the composition of the 2000 version of ISO9000 family standards has changed significantly: the 2000 version of ISO9000 family standards will be composed of four core standards (ISO9000, ISO9001, ISO9004, iso19011), a supporting standard (ISO10012), six technical reports (ISO10006, iso10007, iso10013, iso10014, ISO10015, iso/tr10017), three pamphlets and a technical specification, among which, ISO9001 in the core standard will replace the 1994 version of iso9001/2/3. Only the scope and principles of tailoring are specified in ISO9001 to meet the needs of different organizations

according to the above changes of the 2000 version of ISO9000 family standards reflected in the iso/dis9000 family standards and the spirit of the IAF standard letter "arrangements for the transition period of the implementation of ISO9001:2000 standards", the organization has the following implementation measures:

1. Simplify the document structure of the organization's quality management system

2. Improve the document content of the organization's quality management system

3. Increase the measurement and audit of the organization's customer satisfaction

4 Increase the measurement and audit of the laws and regulations applicable to the organization's products

5, strengthen the measurement and audit of the effect of the continuous improvement of the organization's quality management system

6, increase the measurement and audit of the effect of the organization's implementation of the eight basic principles of quality management

7, increase the measurement of the effect of the organization's improvement of the working environment and the implementation of humanized management

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